Returns & Exchange Policy

We want you to be totally happy with any purchases from http://shop.footballaustralia.com.au and will do whatever we can within our policy to ensure that you remain a satisfied customer of ours - and that's the spirit behind our store and our returns policy.

What is your returns policy?

http://shop.footballaustralia.com.au is happy to accept the return of goods for a full refund within 14 days of receipt if a product is not of merchandisable quality i.e. faulty.

To return a product under this circumstance, you should carefully package it up; enclose a completed Exchange/Return Form with a copy of your receipt attached. Affix the correct postage, and send the return to:

Qantas Socceroos Official Online Store
C/-VBM
PO Box 6217
North Sydney NSW 2060

Please see our Returns & Exchanges section for further details.

Please choose carefully, refunds are not provided for change of mind. We are happy to exchange a product within 14 days of purchase on presentation of a receipt and a completed Exchange/Return Form, however refunds under these circumstances will not be offered.

I have changed my mind. Will you let me exchange my purchase?

Yes. http://shop.footballaustralia.com.au accepts the exchange of goods within 14 days of receipt as long as they remain unworn with tags attached. Unfortunately http://shop.footballaustralia.com.au does not refund shipping and handling costs associated with these items. For more information, please see our Returns & Exchanges section.

Where do I send my return/exchange?

Qantas Socceroos Official Online Store
C/-VBM
PO Box 6217
North Sydney NSW 2060

Please ensure a completed Exchange/Return Form is accompanied with your return parcel.

For more information, please see our Returns & Exchanges section.

When will my credit card be refunded?

For refunds of faulty merchandise, please note that the refund will not show in your bank account until at least 3 days after the refund had been made by http://shop.footballaustralia.com.au. If it is not there after this time, please check with your bank before contacting our Customer Service team.

What information do I need to send with my return?

Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly on the enclosed Exchange/Return Form your reason for return and your preferred remedy, ie whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

For more information, please see our Returns & Exchanges section.

What is the cost of return shipping?

For supply error or faulty goods, we will arrange free replacement delivery for any goods either supplied in error or faulty upon delivery. For change of size or colour, unfortunately your shipping and handling charges on these returns are non-refundable and you will have to pay for your new selection to be sent. http://shop.footballaustralia.com.au is not liable for the loss of garments being returned. To protect yourself you may want to use an insured service to return your goods, as these remain the property of the customer until an email confirmation is sent to acknowledge our receipt of the item or items.

What if I receive a faulty item?

http://shop.footballaustralia.com.au will accept the return of goods delivered that are faulty within 14 days of receipt. Our quality control team inspect all deliveries from http://shop.footballaustralia.com.au to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at http://shop.footballaustralia.com.au to arrange a free replacement delivery, or we will refund your purchase price if out of stock (postage and packaging for the replacement item will be at http://shop.footballaustralia.com.au cost).

For more information, please see our Returns & Exchanges section.

Can I return or exchange my Internet purchase at a store?

At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with http://shop.footballaustralia.com.au therefore you will only be able to contact our Customer Service team or fax us at +61 2 9438 3374 to speak to us about your order.