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Delivery




Your Delivery Options




The table above does not include processing time. Refer to Processing your Order below for further details.

*Delivery time frames are in business days and are applicable to capital cities and major regional centres within Australia only. Other areas may take longer.



 
*Please note delivery times may be subject to change based on external factors and are not guaranteed. Time frames may vary for items with personalisation, on pre-sale or memorabilia pieces or with international customs processes. Please consult the product description for these items. Some memorabilia items of a greater size & weight may incur different shipping charges which you will be made aware of prior to purchasing.


 


Processing your Order

• Express orders are sent on the next available business day. 
• Standard & International orders are processed and sent within 2 business days.
• Time frames may vary for items with personalisation, on Pre-Sale or memorabilia pieces. Please consult the product description for these items.
• Some memorabilia items of a greater size & weight may incur different shipping charges which you will be made aware of prior to purchasing.


Customs

Please note that each individual country has different customs and duties charges, it will be the responsibility of the receiver to pay for these charges. Product may not be released by the relevant local authority until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing your order.

 

Delivery FAQs

1. How can I track my order?

To track your order, simply login to your account and select 'My Orders'. Alternatively if you purchased as a guest you will receive an email upon dispatch containing the tracking information for your order.


2. What shipping options do you provide?

We offer standard, express and international shipping. Please see the above table for further shipping information.

3. How will my order be delivered?

Express orders will be delivered via Star Track Express Premium Service (Ph.13 23 45). Standard orders will be delivered via Australia Post Parcel Service (Ph.13 76 78). International Orders will be delivered via Australia Post International Courier.
 
4. Can I pick up my order?

No, currently there are no pick-up facilities available.

5. What happens if I am not home to receive my order?

If you miss your delivery, our courier partners will leave a card explaining how you can pick up your order or arrange a redelivery. Please use the details on the card to make the appropriate arrangements. In the majority of cases your order will be taken to the nearest post office. We recommend consulting the tracking updates for your order as this will give you a good indication of where your parcel is. 

6. Will I need to pay customs fees?

Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the receiver to pay these charges. Parcels may not be released by the relevant local authority until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing your order.

7. My order has been lost. Can you help?

Yes, all our orders are fully insured at no extra charge. We will gladly seek to replace lost orders, once we have received official confirmation from our courier partners that your order has been misplaced. If you require further assistance with a lost order, please contact our Customer Happiness Team.