Shop Assistant

Shipping Guide

http://shop.footballaustralia.com.au ships internationally. Orders can be sent by DHL Express or DHL Global Mail.

• The cost of shipping is determined by the weight of your order
• Use our Freight Estimator button in the shopping cart to see your options based on the items you have in your shopping cart. Simply enter your country of delivery in the shipping box
• Where the weight exceeds 20kg, no freight option is given. Please proceed right through checkout process until you are given a red message to email us via a 'contact us' prompt and a quote for freight will be requested
• If you have any questions on shipping please email Customer Service at customerserviceffa@velocitybrandmanagement.com

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Australia – Australia Post

http://shop.footballaustralia.com.au provides a full track and trace service, of which a signature on delivery is required. Once the weight of your order has been calculated shipping rates will be applied.

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Insurance

http://shop.footballaustralia.com.au guarantees the delivery of all orders by DHL Express Courier. All orders are fully insured and http://shop.footballaustralia.com.au will resend any order that is lost or damaged free of charge. If your parcel is not delivered to you within 20 business days you can contact us at customerserviceffa@velocitybrandmanagement.com to lodge an investigation.

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Taxes and Duties

Every legal effort is made by http://shop.footballaustralia.com.au to minimize the likelihood of local Taxes and Duties being imposed. However we cannot guarantee that taxes will not be levied and in the event of this happening they are the responsibility of the purchaser.

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Freight Delivery Times

Please note that these are indicative figures only and are based on business days.

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Returns and Exchanges

We want you to be entirely fulfilled with any purchases from http://shop.footballaustralia.com.au and will do whatever we can within our policy to ensure that you remain a satisfied customer of ours - that's the spirit behind our store and our returns policy.

Please email Customer Service with an attached and completed copy of our a completed Exchange/Return Form, and proof of purchase as well as any additional comments regarding your order before you return any products to us. Further instructions will be provided by our Customer Service team.

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What is your returns policy?

Our quality control team inspects all deliveries from http://shop.footballaustralia.com.au to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at Customer Service.

http://shop.footballaustralia.com.au is happy to accept the return of goods for a full refund within 14 days of receipt by you if a product is not of merchandisable quality i.e. faulty. http://shop.footballaustralia.com.au will gladly assume responsibility for postage and handling costs associated with the return of faulty products.

Please choose carefully, refunds are not provided for change of mind.

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I have changed my mind. Will you let me exchange my purchase?

http://shop.footballaustralia.com.au does accept the exchange of garments for different sizes and colours within 14 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.

Please note that in this case postage and handling costs are not the responsibility of http://shop.footballaustralia.com.au

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What information do I need to send with my return?

Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Please ensure that you indicate clearly on the enclosed a completed Exchange/Return Form, your reason for return and your preferred remedy, i.e. whether you would like an exchange or refund (if the product is faulty) and if an exchange, the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

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Can I return or exchange my Internet purchase at a store?

At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with http://shop.footballaustralia.com.au therefore you will only be able to contact our Customer Service team or fax us at +61 2 9438 3374 to speak to us about your order.

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Personalised Items

How can I personalise a jersey?

Get the same name and number applied on to your jersey as your favourite player or create your own personalised name and number set!

Pricing:

Player Name OR Your Name & Number Set - $30.00 for both name and number (maximum of 10 letters including spaces). Please note this includes your desired number on the front and back of the jersey in addition to your name. Should you wish to have any amendment to this, please contact Customer Service to discuss your preferences with them.
Name Only - $15.00 (maximum of 10 letters including spaces).
Number Only - $15.00

How do I Personalise my Jersey?

Step 1: Select the jersey you want personalised
Step 2: Select the size and quantity of this item and add your name and/or number into the text box or select your favourite Socceroo players details - see it appear as it will be on the jersey
Step 3: Review and ensure you and happy with what appears on screen
Step 4: Add this item to your cart
Step 5: Proceed to checkout. Fill out your delivery details or if you are a returning customer login in to your account as prompted
Step 6: Follow the on screen instructions to complete your order

Terms & Conditions for Personalisation:

We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Customer Service team. Please choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly customised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of customised items if prior to, during or after the customisation process a player changes his number, is injured or leaves the team for any reason.

The online store kit builder is provided for illustrative purposes only. Actual printing may differ from generated image. All name and number printing will be curved as per player printing.

Customised printing deemed offensive will not be printed.

Please note that our personalisation service can take an extra 5 days to complete.

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Nike Chest Measurements

The following are Nike measurement sizes. Chest Measurements are given in centimetres. If your chest measurement is on the borderline between two sizes, go to the lower size for a tighter fit or the higher size for a looser fit.

Chest Measurement Instructions:

Start measurement from the side, keeping the tape horizontal. Measure from one under arm around the shirt, back to the same point across the widest part of the chest.

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Credit Card Security

http://shop.footballaustralia.com.au takes the utmost precautions to protect users information. When sensitive information is submitted via the web site, that information is encrypted and is protected by industry standard technology equivalent to that used by Banks for online banking transactions. Our secure web pages are being hosted by Velocity Brand Management who use a thawte SSL certificate to ensure secure transmission of your information. This web site is secured using a thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please click here.

If you have qustions about credit card security please contact the http://shop.footballaustralia.com.au

The servers on which we collect and store personal information are kept in a secure environment. Under NO circumstances will any of your personal information be divulged to a 3rd party. For additional security your credit card is not charged until your order has been dispatched.

http://shop.footballaustralia.com.au has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for your and our protection.

For your own security we may also request for some orders, for you to fax through a copy of your signature as verification of your credit card payment to go through. You will be notified via email if this is required.

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Faxing Orders

If you do not wish to use the online shopping cart to order, you can print out a fax order form and fax it through to +61 2 9438 3374.

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