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Football Personalisation Terms and Conditions

Shipping Time Frames

If you opt to personalise your jersey, please allow up to an additional 10 business days to your delivery time frame. For your delivery time frame, please consult our delivery page. (3-5 business days for standard shipping options.)

Pricing for application

Name Only - $15.00 (maximum of 9 letters, no punctuation nor unusual characters, including spaces).
Number Only - $15.00 (maximum of 2 digits)
Name and Number Set - $30.00

Alterations & Cancellations

Alteration or cancellation requests for personalised orders can only be made within 24 hours after the order has been placed and although every attempt will be made to action your request, we cannot guarantee this. Our product size charts are provided or sourced from the kit supplier.

Returns

Please choose carefully as garments with personalisation cannot be returned or exchanged. Under certain circumstances we can seek to repair or replace your personalised item if it has been found faulty after detailed examination by our Customer Team. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his number, is injured or leaves the team for any reason.

Please Note:
Personalised jerseys containing offensive content will not be processed and you will be contacted via our Customer Team to confirm how you would like to proceed with your order.
 

FAQs

What is Personalisation?

Personalisation is where customers can opt to have names and numbers printed (or applied) to the back of a jersey.

Which jerseys can be personalised?

Personalisation options will appear in the product detail page of those items that can be personalised.

Can I personalise a name and number?

Certain items can be personalised with name and/or number. Others can only have numbers applied. When an item is a number-only personalisation, you will only be provided an input box for numbers.

How do I personalise my jersey?

Step 1: Select the jersey you want personalised
Step 2: Select the size and quantity of this item and clicking the tick box for personalising your jersey
Step 3: Add your name and/or number into the text boxes
Step 4: Review the preview image
Step 5: Add this item to your cart and proceed with your payment - Check your name twice!

What will my personalised jersey look like?

During the personalisation process you will be provided a link to preview your jersey personalisation. Please note that this preview image is for illustrative purposes only. Actual printing may differ from generated image as we apply only the official fonts.

Can I send you my jersey to get personalised?

No, we can only personalise jerseys when they are purchased through our online store and only at the time of purchase.

Will the jersey be printed with official Fonts and Characters?

Yes, Official Caltex Socceroos and Westfield Matildas name and number personalisation is available. In some cases of supporter merchandise generic fonts may be used.

Can I personalise Youth size jerseys?

Yes personalisation is available on some Youth size jerseys. although the character limit must be observed - due to the smaller garment size there are character limits greater than larger sizes.

drop-down Suggested player numbers updated at 5pm AEST 18.07.18 - applies to The Matildas Tournament of Nations Squad. Australian National Squad players and their numbers can change from international competitions to friendly matches and are beyond the control of the shop. Cancellations or alterations cannot be guaranteed.

For more site information and Terms & Conditions please click here.